FAQ

We currently deliver to Sydney CBD, Inner-City Suburbs, Inner West, Eastern Suburbs and 
parts of Lower North Shore. Please check your postcode at checkout.

If we can’t deliver to your area, please email us hello@reco.net.au and let us know where you are. We'll notify you if we make our way to yours in the future.

$5.95. This fee helps cover some of our costs to deliver your order; collect, clean and refill the empty jars.

We deliver every Wednesday. For orders from the Lower North Shore, our delivery partner delivers every Tuesday.

Once you place your order, you should receive your order within 1-4 working days. If you need to receive your order earlier, let us know. We'll do our best to deliver to you – your washing is important to us!

Yes, we do! If you have an empty jar to swap, please bring it to your office. We'll remind you on the day before delivery.

Please follow these steps:

1. Head to shop.reco.net.au.
2. Add the product you'd like to refill to cart.
3. At checkout, select the number of jars you'd like to return in the drop-down menu.
4. Make a payment.
5. We'll notify you to leave your empty jars outside for refill. Once we collect your emtpy jars, we'll credit your account.

Once your jar is back in our system, you'll receive a store credit. For every empty jar collected, you'll receive a $2 credit.

After your first refill, you will receive an email to activate your account to use your credit.

Please note we do not give out cash for your empty jars. The reward is a store credit, which you can use for your next refill.

No, you don't! We'll wash them altogether. Save water :)

There is no commitment. However, we'd love you to refill - that's the purpose of ReCo. If you decide not to refill anymore, please email us and we'll come and collect your empty jars. Please do not throw them away!

Our laundry powder, dishwasher powder and stain remover are proudly made by SimplyClean® in Lismore, NSW. SimplyClean is run by husband and wife Huw and Becky Jones in the Northern Rivers. Its products have been loved by the eco-conscious community in Australia and around the world for more than a decade.

SimplyClean has won three 2021 Business Awards: Excellence in Manufacturing, Excellence in Small Business and Northern Rivers Business of the Year.

Our glass jars are made in China.

Yes! Our goal is to refill a range of personal care and home cleaning products, to drastically reduce our reliance on single-use plastics. We're working on expanding our product range with our trial participants and suppliers.

Health and safety is our priority. All containers collected are washed and rinsed in a commercial glass washing machine. They are air dried within a few minutes.

Our glass jars are made in China.

You’re not responsible for any damage to the jar. But please be very careful if you accidentally break them. We do not take any responsibility if you hurt yourself. Keep it away from water to avoid any slipper jar surfaces.

In very rare circumstances, there might be minor stripping of colours when the jars are placed on wet surfaces, so please keep jar away from water.

We do not take responsibility if you stain your surface.

We're working on our next generation jars, which will be much more durable. We're excited to launch them in 2023.

You can keep the jar and we’ll collect it in our next delivery. If you must return it, let us know and we’ll organise a collection when we’re in your area.

As you authorise us to leave your order and collect the empty jar outside your building, we do not take any responsibility if anything goes missing. This also means you won't receive the store credit if we can't find your empty jar.

We guarantee you'll love our products. But if not, return it for a full refund of the products* within 30 days of receipt. You'll need to cover the return delivery fee.

*T&Cs: our 30-day money-back guarantee only applies to the refillable products. It does not apply to all accessories, including the Guppyfriend washing bag.

Only one in the past two years. Trust us, you'll love our products and services. If not, get a refund. There is no risk for you!